Silvermist Jewellery - No Return Policy

Thank you for choosing Silvermist Jewellery for your exquisite silver jewelry needs. We take pride in providing high-quality craftsmanship and exceptional designs to our valued customers. To ensure transparency and a smooth shopping experience, we would like to outline our No Return Policy as follows:

1. Quality Assurance:
We adhere to stringent quality control measures to guarantee that each Silvermist Jewellery piece meets our high standards. Prior to shipping, all items undergo a thorough inspection to ensure they are free from defects and meet our quality benchmarks.

2. Customization and Personalization:
Many of our products are customized or personalized to suit your individual preferences. Due to the unique nature of these items, we cannot accept returns once the customization process has begun. We encourage you to double-check your specifications before confirming your order.

3. Hygiene and Safety:
In accordance with health and safety regulations, we do not accept returns on earrings or any other pierced jewelry items. This policy is in place to maintain the hygiene and well-being of our customers.

4. Non-Refundable Deposits:
For specially commissioned or bespoke pieces that require a non-refundable deposit, the deposit amount is non-returnable. This policy is in place to cover the costs associated with the design and customization process.

5. Change of Mind:
Unfortunately, we do not accept returns or exchanges for a change of mind. Please make your selections carefully and feel free to contact our customer service team if you have any questions before making a purchase.

6. Defective or Incorrect Items:
In the unlikely event that you receive a defective or incorrect item, please contact our customer service team within 24 hours of receiving your order. We will work promptly to address the issue and provide a suitable resolution, which may include replacement or repair.

7. Shipping Damage:
If your order arrives damaged during shipping, please notify us immediately. We will require photographic evidence of the damage and will work with you to arrange for a replacement or refund.

By making a purchase from Silvermist Jewellery, you acknowledge and agree to abide by our No Return Policy. We appreciate your understanding and cooperation. If you have any concerns or queries, please contact our customer service team at sales@silvermistjewelry.in

Thank you for choosing Silvermist Jewellery – where every piece tells a story.