Exchange Policy
At Silvermist Jewelry, we are committed to ensuring your satisfaction with our stunning silver jewelry pieces. To provide you with a seamless shopping experience, we have formulated a clear and transparent Exchange Policy. Please read the following guidelines carefully:
1. Eligibility for Exchange:
We offer exchanges for items that meet the following criteria:
- The item is in its original, unused condition.
- The exchange request is initiated within 7 days of the date of purchase.
- The original sales invoice or proof of purchase is presented.
2. Customized and Personalized Items:
Unfortunately, we do not accept exchanges for customized or personalized items unless there is a manufacturing defect or an error on our part. We encourage you to review and confirm all specifications before confirming your order.
3. Earrings and Pierced Jewelry:
Due to hygiene reasons, exchanges are not accepted for earrings or any other pierced jewelry items. Please ensure that you make your selections carefully.
4. Exchange Process:
If you wish to exchange an item, please click here or please contact our customer service team at exchange@silvermistjewelry.in within 7 days of receiving your order. Provide your order number and a brief description of the reason for exchange. Our team will guide you through the process and provide you with a return authorization.
5. Shipping Costs:
Customers are responsible for the cost of shipping the item back to us for exchange. However, if the exchange is due to a manufacturing defect or an error on our part, we will cover the shipping costs.
6. Inspection and Approval:
Once we receive the returned item, our team will inspect it to ensure it meets the exchange criteria. If approved, we will proceed with processing the exchange.
7. Replacement or Store Credit:
Exchanges can be processed for a replacement of the same item (if available) or for store credit, which can be used for future purchases.
8. Refunds:
Exchanges do not include refunds. If you have concerns about your purchase that may warrant a refund, please refer to our Return Policy.
9. Contact Us:
If you have any questions or concerns regarding our Exchange Policy, please reach out to our customer service team at care@silvermistjewelry.in. We are here to assist you.
Thank you for choosing Silvermist Jewelry. We appreciate your trust and look forward to providing you with beautiful and timeless pieces that you will cherish.
1. Eligibility for Exchange:
We offer exchanges for items that meet the following criteria:
- The item is in its original, unused condition.
- The exchange request is initiated within 7 days of the date of purchase.
- The original sales invoice or proof of purchase is presented.
2. Customized and Personalized Items:
Unfortunately, we do not accept exchanges for customized or personalized items unless there is a manufacturing defect or an error on our part. We encourage you to review and confirm all specifications before confirming your order.
3. Earrings and Pierced Jewelry:
Due to hygiene reasons, exchanges are not accepted for earrings or any other pierced jewelry items. Please ensure that you make your selections carefully.
4. Exchange Process:
If you wish to exchange an item, please click here or please contact our customer service team at exchange@silvermistjewelry.in within 7 days of receiving your order. Provide your order number and a brief description of the reason for exchange. Our team will guide you through the process and provide you with a return authorization.
5. Shipping Costs:
Customers are responsible for the cost of shipping the item back to us for exchange. However, if the exchange is due to a manufacturing defect or an error on our part, we will cover the shipping costs.
6. Inspection and Approval:
Once we receive the returned item, our team will inspect it to ensure it meets the exchange criteria. If approved, we will proceed with processing the exchange.
7. Replacement or Store Credit:
Exchanges can be processed for a replacement of the same item (if available) or for store credit, which can be used for future purchases.
8. Refunds:
Exchanges do not include refunds. If you have concerns about your purchase that may warrant a refund, please refer to our Return Policy.
9. Contact Us:
If you have any questions or concerns regarding our Exchange Policy, please reach out to our customer service team at care@silvermistjewelry.in. We are here to assist you.
Thank you for choosing Silvermist Jewelry. We appreciate your trust and look forward to providing you with beautiful and timeless pieces that you will cherish.
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